Terms & Conditions
TERMS AND CONDITIONS FOR SHOPPING WITH SOPHIE ALLPORT
These terms and conditions will apply to all transactions placed online with Sophie Allport. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
By using this site, you are agreeing to these terms and conditions.
- Legal Identity
- Making a purchase
- Comments and Complaints
- Ownerships of Rights
- Design, Copyright and Intellectual Property
- Returns and Exchanges
- Right to Cancel
- General Terms
Sophie Allport is the trading name of Sophie Allport Ltd. Registered office: The Old Brewery, Spalding Road, Bourne, Lincolnshire, PE10 9WG. Registered number: 6213724 (England and Wales), VAT number: 710 1425 94. Place of registration: Companies House.
Contact us at: Sophie Allport Ltd, The Old Brewery, Spalding Road, Bourne, Lincolnshire, PE10 9WG. email: email@example.com Tel: 01778 560256.
We are pleased to accept online order transactions via secure server using a debit or credit card. Customers can also pay using Pay Pal and Apple Pay. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and American Express. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
The UK web price includes VAT at 20%. Please note that international orders don't include VAT and are a flat fee through our shipping partner, Global E.
MAKING A PURCHASE
Making a purchase could not be easier. Just browse our products and click on any items that you wish to buy and put them into your ‘Shopping Bag.’ After you have finished your selection, click on 'View Basket & Checkout' and you will be asked for a few details that we need to be able to fulfil the order.
Promotional discounts are sometimes offered for a limited time. Details and expiry details will be communicated accordingly at the time the discount is offered. Discount codes can be applied at checkout.
You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.
Our acceptance of an order takes place when we dispatch the order to the customer. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately unless we have notified you that we do not accept your order or you have cancelled your order for any reason.
We may refuse to accept an order:
- Where goods are not available
- Where we cannot obtain authorisation for your payment
- If there has been a pricing or product description error
- If you do not meet any eligibility criteria set out in our terms and conditions
- If your order for personalised products contains content, which is deemed inappropriate for an order, i.e. threatening or abusive. We reserve the right to cancel any order that we deem offensive.
- If we believe your order is for commercial or other non-domestic concerns.
To redeem a Sophie Allport Gift Voucher enter your unique code (found on the front of the voucher) at the checkout at www.sophieallport.com. Gift Vouchers may only be used at www.sophieallport.com, retail fairs, the Sophie Allport high street shop in Stamford and at our Showroom near Stamford (PE6 9NF). No change can be given from a Gift Voucher. Gift Vouchers are valid for a year from date or purchase. Once the unique code has been used the voucher is void.
If you would like a Gift receipt for any purchase, simply ask our customer service team on 01778 560256 or email them on firstname.lastname@example.org.
Credit cards and security
Sophie Allport accepts major credit and debit cards including Visa, Mastercard, Switch, Delta and American Express through our payment service provider Shopify Payments. All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls. You may send your credit card information via phone, post or over the Internet.
We would like you to be confident about ordering online. We use secure socket layer (SSL) technology to ensure that your details are safe and the information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the URL bar at the top of your screen. If you have any questions about security at our Website, you can send an email to email@example.com.
Products, prices and content
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product, due to technical limitations, some colours may vary.
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our web site(s) or other printed matter by us is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our Website is updated regularly.
We reserve the right to alter our prices and specifications without notice.
We reserve the right to make minor changes to the products. We may change the product(s) to reflect changes in relevant laws and regulatory requirements; and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
Any promotional discount codes are not valid on sales items and gift vouchers. Only one promotional code can be used at any one time.
Ownership of goods
All items supplied to the customer remain the property of Sophie Allport until final payment of all sums owing in respect of those goods has been received in full by us.
Notification of changes
Social Media #
By using this Website and tagging #sophieallport and sharing your Photos with us you grant to Sophie Allport a royalty-free, perpetual, worldwide licence to use your Instagram handle and/or your fancy Instagram photograph(s) that you’ve tagged with the hashtag #SophieAllport , #OKSophieAllport or #SALOVES (the “Photos”) on www.sophieallport.com and/or on any of Sophie Allport’s social media platforms including but not limited to Instagram, Facebook and Twitter for marketing and/or to use in advertising.
Sophie Allport may decide to use your images and reserve the right to reproduce, distribute, combine with other materials, alter and/or edit your Photos in any manner in its sole discretion, with no obligation to you whatsoever.
You hereby represent and warrant that (i) you own all rights in and to your Photos, (ii) you have permission from any person(s) appearing in your Photos to grant the rights herein, (iii) you are 18 years or older, and (iv) Sophie Allport’s use of your Instagram handle and/or photos will not violate the rights of any third party or any law;
You hereby release and discharge Sophie Allport from all and any obligation to pay you for any use of your photos and any of the intellectual property rights contained therein in connection with the uses described above.
Finally, you hereby release, discharge and agree to hold Sophie Allport and any person acting on Sophie Allport behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photos as described above.
COMMENTS AND COMPLAINTS
If you wish to comment or complain about any aspect of your dealings with us please write to Sophie Allport, The Old Brewery, Spalding Road, Bourne, Lincolnshire, PE10 9WG; or call us on 01778 560256; or email us at firstname.lastname@example.org. We will reply within five working days of receipt.
OWNERSHIP OF RIGHTS
All rights, including copyright, on this Website are owned by or licensed to Sophie Allport. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this Website for any purpose. Reproduction strictly by permission only.
DESIGN, COPYRIGHT AND INTELLECTUAL PROPERTY
The original illustrations and designs are all by artist Sophie Allport. Most of Sophie’s designs are from personal experiences ranging from childhood memories to living in the Country.
All text, graphics, photographic images, packaging, patterns and designs on all Sophie Allport products are protected by copyright, design rights, trademark rights and other intellectual property rights, which are owned by Sophie Allport.
All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of Sophie Allport and is protected by UK and international copyright laws.
The trademarks, logos, and service marks displayed on the Website (collectively, the "Trademarks") are the registered and unregistered marks of Sophie Allport and are protected by UK and international trade mark laws.
If you have selected our 'Standard Delivery' option, it is our aim to deliver to you within 3-5 working days of the receipt of your order. There is also a ‘Next Day’ service and ‘Saturday delivery’ service, if the order is placed before 12 noon. Saturdays, Sundays and all Bank Holidays are classed as non-working days. All our delivery dates are estimates and we cannot guarantee specific deadlines. Please note, we cannot be held responsible for any third-party involvement where delays occur to deliveries. We also offer an international delivery service. Please see our 'Delivery Terms' for full details.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Our products are shipped from the UK. For international orders, you will pay any import fees and duties upon placing your order via our website. These will be displayed at the checkout, and you should not need to pay any additional charges upon receipt of your order.
RETURNS AND EXCHANGES
Our Returns policy
You have 30 days from receipt of your order to make a return or exchange.
Products must be returned unused and in the original condition they were received, with tags attached and in original packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Refunds are processed via the original payment method. Please note that we currently only offer exchanges for UK orders. For international orders, you will need to return your item(s) for a refund, and then reorder via our website.
Exchanges are subject to stock availability. You will be contacted regarding your exchange order if extra payment is needed, if you are due a refund, or if for any reason it cannot be fulfilled. Exchange postage is free of charge.
If your item was bought from a stockist, any returns or exchanges must be made through them.
If you would like to return a gift, you will need to ask the gift-giver for their order reference number, as well as the delivery postcode or email address associated with the order. Please note that if you opt for a refund, this will be issued to you as an e-voucher. Please read our gift return instructions carefully, to ensure that your return is processed correctly.
Cut lengths of fabric cannot be returned or exchanged.
Personalised products cannot be returned unless faulty, as by their individual nature they cannot be re-sold.
Made to measure blinds and curtains cannot be returned if you have a change of mind or measured incorrectly.
For hygiene reasons, once the original packaging has been opened, we are unable to refund or exchange any bedding or jewellery, unless it is faulty.
Gift vouchers are non-refundable.
How to return something
You have 30 days from receipt of your order to make a return or exchange.
Go to our Returns Portal, check your country is correct in the top right-hand corner of the screen and edit if necessary, and click ‘Get Started’.
Enter your Order Number (e.g. #123456) and one of the following associated with the order: postcode, phone number or email address. All this information can be found on your order confirmation email or the dispatch note in your parcel. (Remember to include # at the start of your order number.)
Select which items you are returning or exchanging (*exchanges are UK only) and provide a return reason. Confirm your original delivery information and edit if necessary.
Choose which method you’ll be returning by. You can see your nearest drop-off point with the map provided. You will also be able to see which options use QR codes, and which will require a printer.
Take reasonable care to ensure that items are returned safely and not damaged in transit, especially with fragile items. Please include original packaging where possible.
Stick the returns label on the package or have your QR code accessible and take your return to the drop-off point you selected. For peace of mind, you will receive email updates at every stage of your return journey.
Please keep a copy of your proof of postage, until you have been refunded for your returned items, in case we experience any issues receiving your return.
For UK returns, there is a flat fee for return postage of £2.50. This should be paid via the portal when prompted.
For international returns to the following countries, you will be responsible for the cost of your return. This should be paid via the portal when prompted:
£5 – Jersey, Guernsey
£10 – Austria, Belgium, France, Germany, Ireland, Italy, Spain
£ 15 – USA, Australia
For rest of world returns, you will be able to print a return label, but will be responsible for arranging your own return and postage costs.
Faulty and incorrect items
We are always very disappointed on the rare occasions our customers receive a faulty or incorrect item.
Please get in touch with us straight away, with as much information as possible, including: your order reference number, the item that is incorrect or that is faulty, and a clear photo of the incorrect or faulty item.
Once we’ve received this information, we will be in touch to resolve the matter.
Do not return anything until we have advised you whether it is necessary or not to do so.
If a faulty item is returned to us without prior correspondence with our customer service team, we are only able to refund the standard second-class postage cost of £4.00.
Please take extra care to read our Product Care Information Page or any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.
How to arrange for an exchange
If the product you require is still available, we will exchange it for you. UK returns cost £2.50, and we will not charge for postage on your exchange order.
If the new item you require costs less than the one you have returned, we will refund you the difference. If it costs more than the one you have returned, we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.
Your replacement item will only be dispatched once the original item has been received back and processed by our Customer Fulfilment Team.
Exchanges that have an outstanding balance to settle will be held for 7 working days once we have tried to contact you. After this, the order will be cancelled and any credit on the account will be refunded to the original payment method.
Please note that we cannot exchange international orders. You will need to re-place your order separately via our website, once your return has been processed.
Returns purchased from a show
Items should be returned within 30 days, unused with tags attached, and in their original packaging. Please get in touch with our Customer Experience Team with a clear image of your receipt, and we will get back to you with further instructions.
Please note that our seconds store offers our products at significantly reduced prices. Therefore, we are not able to accept returns on purchases made for seconds.
Returns bought from one of our stockists
Please get in touch with the stockist you purchased from (make sure you have your original receipt). They will let you know what their returns policy is. If you require a telephone number for a store, please let us know.
If you have received a gift and would like to exchange it or return it for gift vouchers, you will need to ask the gift-giver for their order reference number, as well as one of the following details associated with their order: delivery postcode, phone number or email address. They will be able to find this information on their order confirmation email or the dispatch note that was included in their parcel.
A gift can be returned for an exchange (*UK only), or refunded onto a gift voucher for the amount purchased. Please note that an email will be sent to the original person who made the order, when the return or exchange is completed. Cash refunds can only be made to the original credit or debit card on which the gift was purchased.
Please note that in order for our returns team to process your gift return correctly as an exchange or gift voucher, you must follow the below instructions:
- In Step 2, you must select the return reason ‘Unwanted Gift’, then write ‘I am the gift recipient’ in the comments box below (please also include the new item number, if exchanging the item)
- In Step 3, you must provide your own name, phone number, email address and delivery address
If we do not receive this information, exchanges will be delivered to the address on the original order, and refunds will be issued to the original payment method. We cannot be responsible should this happen, and you would then need to resolve this directly with the gift giver.
On the rare occasion that an item received as a gift has developed a fault, please get in touch with the order reference number and gift-givers details, as well as a clear image of the fault, so that we can look into the matter further for you and advise of next steps. Do not return these items before contacting our Customer Experience Team, as it may slow down the process and we may not require a return.
Once you have registered your return and taken it to your selected drop-off point, you will be notified by email when it has been received by the delivery courier, and you will then receive a further email when it has been received by our Returns Department. You can also head to our returns portal here and click to Track My Parcel.
Please keep a copy of your proof of postage, until you have been refunded for your returned items, in case we experience any issues receiving your return.
Once received by our Returns Department, it can take up to 7 working days to fulfil your request.
If you have still not received confirmation of your return after this amount of time, please get in touch with us at your earliest convenience and we will investigate further.
Any items purchased after October 1st as Christmas presents can be returned or exchanged up until 14th January.
FREE Gift Promotions
Any free gifts received in a promotion cannot be returned for exchange or cash equivalent refund. Only one free gift per customer during the promotional period. Free gift promotions are available while stocks last. If a free gift was included within your original order and you choose to return part or all of the order, taking it below the threshold to be eligible for the free gift, you will need to return the free gift with the other items. If the free gift is not returned, the full retail value of the gift will be deducted from your refund.
3 For 2 Promotions
Please note, in the unfortunate event that you’re not happy with a product from our 3 for 2 offer, and you would like to return an item or part of the order, we will refund the item(s) at the discounted price purchased in line with the promotional offer. Please be aware any free item(s) not returned will be deducted from any available refundable value. If returning a single item to us, for an exchange, from an order placed in line with our 3 for 2 offer, this may be exchanged for an alternative product included in the same offer. Alternatively, the balance refunded will take into account the undiscounted price of the retained item(s).
- The first 10 customers to buy any piece of Sophie Allport jewellery online will receive a dried flower bouquet from The Country Garden Florist worth £35 with their order.
- The 10 winners will be emailed directly from email@example.com to confirm their prize.
- Any free gifts received in a promotion cannot be returned for exchange or cash equivalent refund.
- Only one entry per customer.
- Entrants must be residents in the UK.
- Customers only, excludes Sophie Allport staff members.
RIGHT TO CANCEL
You have the right to cancel this contract within 14 days from the day after the goods have been received without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or, in the case of multiple goods under one order, when the last of the goods is similarly acquired. To exercise the right to cancel, you must inform us: Sophie Allport, The Old Brewery, Spalding Road, Bourne, Lincolnshire, PE10 9WG, firstname.lastname@example.org, (01778 560256) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). We will then communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than - (a) 14 days from the day you return any goods supplied, or provide evidence that you have returned them, or (b) if there were no goods supplied,14 days from the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We will pay the costs of a return if the products are faulty, mis-picked or misdescribed; if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
Sophie Allport cannot be held responsible for any disruptions to our services that are beyond our reasonable control. We will do everything in our power to correct any disruption to our service.
We attempt to be as accurate as possible when describing products on the Website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free. Sophie Allport cannot be held responsible for marginal differences in products supplied.
Any products and services, and any samples thereof, we may provide to you are for personal use only. You may not sell or re-sell any of the products or services, and any samples that you receive from us.
We may occasionally carry out security checks and have the right to refuse access to our Website should we consider it necessary.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Sophie Allport and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
- All personalised orders are considered final at the point of order placement.
- Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items unless they are faulty.
- Personalised items can only be ordered with second class postage.
- Orders that contain both personalised and non-personalised items will be sent in one parcel. If you require your non-personalised items earlier, you will need to raise a separate order on our website.
- All personalised products are made to order and are subject to a 5-7 working day delivery estimate.
- All of our personalised items are decorated by hand, so you may see a slight variation between personalised pieces depending on the lettering and thread colour you have chosen.
- We reserve the right to sell any rejected personalised samples in our Outlet shop in Bourne.
- We reserve the right not to accept personalised orders if we believe the personalisation that has been entered is inappropriate and/or offensive.
- We may refuse to accept an order if we believe your order is for commercial or other non-domestic concerns.
- Our service charge for personalisation cannot be used in conjunction with discount codes
- By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
- Please note before ordering a personalised product that due to the nature of the repeat pattern on some of our designs, our personalised lettering can be positioned over Sophie’s designs.
We have taken great measures to ensure that your visit to our Website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns, please contact us: Sophie Allport, The Old Brewery, Spalding Road, Bourne, Lincolnshire, PE10 9WG. Tel: 01778 560256 email: email@example.com