Fine Bone China Product Care Information

To help ensure you get the most from your purchases, please follow these simple care guidelines.

In the event that you are unsure on any care issues, have further questions or require specific advice please do not hesitate to contact our Customer Service team on 01778 560 256 (Monday - Friday 9.00am to 5.00pm) or email us at


There is nothing quite like drinking a cup of tea from Fine Bone China. The taste is enhanced, the temperature remains hotter creating a relationship with drink and drinker. To keep our china looking its best (and to maintain the quality of taste) it is recommended to wash quickly after use and do not use scouring pads and/or abrasive detergents. Leaving tea stained mugs longer than is necessary may cause discolouration of the fine bone china.


A well loved mug can often get stained - especially with dark liquids like many teas and coffee. There's no need to rush to the shops to spend money on intense chemical cleaners. Most stains can be removed by soaking the item in warm water before washing. We have found that hand cleaning your mug as soon as possible is the best way to avoid staining. Using bicarbonate of soda also works as does soaking a slice of lemon in boiled water, or indeed having a mug of hot orange squash. An alternative is a mixture of bicarbonate of soda, water and vinegar. Simply pour 1 tablespoon of baking soda into your mug. Make a solution of 1/2 cup of white vinegar and 1/2 cup of warm water and pour this into the mug (make sure it covers all of the stained area). Let this soak for a good two hours or so and then rinse, You can let it sit for longer if needed or give it a gentle scrub at the end with a cloth.


It is perfectly safe to wash your Fine Bone China in an automatic dishwasher – as long as you adhere to the following guidelines. Load the washer so that pieces do not touch each other, to avoid the risk of scratching. Do not overload. Do not exceed a temperature of 60ºC (140ºF) when washing fine chinaware in the dishwasher. Use only the 'gentle,' 'short wash' or 'china and crystal' cycle. Use a very gentle detergent; some of the eco-detergents are a better choice than the stronger dishwashing powders and tablets. As soon as the wash water has drained away, there should be an immediate rinse cycle to flush away deposits of detergent, which will form a film if allowed to dry on the fine bone china.


In hard water areas, deposits may form on your china over a period if the water is allowed to dry on the product. These soluble deposits can easily be removed with a 50/50 solution of vinegar and water. If you live in an area of hard water using a water softener also assists in keeping your china perfect as well as your glasses crystal clear.


Our Fine Bone China products are very durable and when properly cared for, will last for many years. It is recommended not to subject Fine Bone Chine to extreme temperature changes - it is best to place a conducting agent (tea spoon or milk) into your mug prior to pouring boiling water into it. It is safe to warm your fine bone china plates in the warming compartment of your oven up to 60°C (140°F). Never place china in contact with a direct flame or subject it to extreme temperature change. Fine bone china should not be used for cooking purposes. Fine Bone China is not suitable for use in the freezer.


Avoid storing fine bone china directly on top of each other, as this may scratch the surface. Ideally store in plate dividers separating each plate. Do not slide plates out from the bottom of the stack; always lift them from the top.


Our dinnerware is made for everyday use. All new patterns are put through an exhaustive series of tests to ensure that colours are as hard wearing as possible. Quality checks are constantly carried out to monitor the ability of the ware to resist the rigors of day-to-day use.

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