On 23rd March we made the extremely difficult decision to temporarily close our online website for two weeks. As a family-run and family-owned business, the safety of our staff and customers is paramount. Since then, we have been able to review and put in place an extensive number of procedures in order to allow staff to work from home and to reopen our website to process orders safely in our warehouse.
We want to assure you that we are taking extreme precautions. Following all government guidelines and as a company we have put in place new initiatives and strict procedures to ensure the highest level of hygiene standards and social distancing. We can also confirm that all our deliveries with Royal Mail and DPD will be made without personal contact.
The staff selected to return to work have been strictly following Government guidelines since we temporarily closed on 23rd March. In addition to this, they have undergone a health and risk assessment to ensure that they will not be putting themselves or anyone in their household at risk. We want to reiterate that this is a very limited number of staff, therefore, orders may take longer to dispatch than normal, but we are all working very hard to achieve the best we can and in a safe environment.
Closing the doors to Sophie Allport was the most difficult decision we have ever had to make but it has given us time to introduce the measures we need to keep everyone safe. One of our core values is to ‘Show family values, to our staff, customers and suppliers’ and this will always remain a priority for us. We are extremely proud of our staff for all their hard work and understanding over this uncertain time.
We’ve had such an incredible amount of support from all our customers, and we want to say a massive thank you. You’ve all been so kind and understanding, and we hope that you will continue to support us along this challenging road the world faces.
We’ve tried to anticipate and answer any other questions you may have on our FAQs page.
Sophie and Jem Allport
Read our Covid-19 related FAQs here